BT Wholesale launches WHC Teams Direct Connect for small businesses – PCR

BT Wholesale‘s launch of WHC Teams Direct Connect gives businesses the ability to access external calls for Microsoft Teams using its cloud-based telephony solution, Wholesale Hosted Communications (WHC).

WHC Teams Direct Connect provides access to Hosted PBX or Hosted SIP Trunking directly from Teams, giving businesses high-quality digital phone calls on all their devices, with the benefit of WHC, including recording and voiceover. call analysis.

Key benefits of WHC Teams Direct Connect include: The ability to mix and match Hosted PBX, Hosted SIP trunks and Teams to create the right solutions for their customers. The solution is quick and easy to deploy without the need for specialized IT support or long wait times

Customer benefits include improved collaboration for hybrid working. Users can have the same number anywhere, on any device with a quick service setup. The solution is also natively connected to BT’s WHC automated order journey, allowing end users to be added in real time and place calls within minutes.

Gavin Jones, Channel Director at BT Wholesale, said: “Integrating Microsoft Teams into our WHC portfolio was a natural next step for our partners and their customers. At BT Wholesale, we want to make sure our offerings add the best value. Microsoft Teams is a great platform that many businesses rely on, but we wanted to take it a step further by adding the additional feature of allowing phone calls. This is an easy and cost-effective way to receive calls in Teams so that we can provide the best benefits to our partners and their customers. »

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