Today in retail: Walmart deliveries; Lowe’s app

In today’s top retail news, Walmart’s partnership with self-driving trucking company Gatik has resulted in daily deliveries without a security driver, while Amazon is pushing for the use of its service. payment on other merchant websites before the holidays. Additionally, Lowe’s is adding a new tool to its app as part of its vision for “space commerce,” and improved artificial intelligence (AI) technology is prompting some executives to reconsider chatbots.

Walmart Marks Milestone With Completely Driverless Deliveries

Self-driving trucking company Gatik moved customer orders without a security driver for Walmart on a route to Bentonville, Arkansas, the first such mid-mile delivery in the world. The deliveries, which move orders from a dark store and neighborhood market in Walmart’s hometown, involve multiple repeat errands a day, seven days a week on public roads.

Amazon offers offers for the use of the payment service beyond its own market

Amazon is making offers to customers for using its Amazon Pay service on other merchant websites with the goal of capturing a greater share of the ecommerce market beyond its proprietary market. Amazon Pay, launched in 2007, allows consumers to use their Amazon accounts to pay for purchases on external merchant sites. Last year, the company also partnered with Fiserv and ExxonMobil to offer contactless payments using Alexa at more than 11,000 gas stations across the United States.

Lowe’s will add a part analysis tool to the app

Lowe’s is set to launch a new feature in its app called Measure Your Space, a room scanning, measuring and estimating tool that the home improvement brand says is part of its vision for ‘space commerce’ . The tool, which uses LiDAR technology, will initially be available for flooring, which is among the most popular home improvement projects, the retailer said.

Improved AI gives chatbots a second life in the digital ecosystem

Less than five years after many chatbots fell short of expectations, improving AI technology is prompting some ecommerce executives to look to platforms like Messenger and WhatsApp as a way to reach consumers. Walmart, for example, recently acquired technology assets from startup Botmock, and said last month it was testing the ability for customers to text the retailer their shopping lists.



On: It’s almost time for the holiday shopping season, and nearly 90% of American consumers plan to do at least some of their purchases online, up 13% from 2020. The 2021 Holiday Shopping Outlook, PYMNTS surveyed over 3,600 consumers to learn more about what drives online sales this holiday season and the impact of product availability and personalized rewards on merchant preferences.

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